1. What payment methods do you accept?
RPWFE accepts PayPal as the primary payment method for all transactions. We do not accept any other forms of payment.
2. How secure is my online order?
Your security is a top priority at RPWFE. We use advanced encryption methods to protect your PayPal transaction details during the checkout process. Your payment information is handled securely and is not stored on our servers.
3. Can I modify or cancel my order after placing it?
Once an order is placed with RPWFE, it may be accepted or rejected. If you need to cancel an order that has already been authorized, we will process a refund to your original payment method.
4. When will my order arrive?
Delivery times for orders placed with RPWFE vary depending on the shipping option you choose. We will send you tracking information via email once your order ships, typically within 24 hours. Please note that we are not responsible for any customs delays in your country.
5. Can I use multiple discount codes on a single order?
Unless stated otherwise, promotions and discount codes cannot be combined with other offers at RPWFE.
6. Do I need an account to place an order?
You can place an order as a guest at RPWFE. However, creating an account offers benefits such as faster checkout, easy access to order status and history, and updates on new products and promotions.
7. How can I track my order?
Once your order ships, RPWFE will send you tracking information via email so you can monitor its progress.
8. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item from RPWFE, please contact our customer service team immediately at contact@rpwfe.us with your order number and a photo of the item. We will assist you in resolving the issue promptly.
9. Do you ship internationally?
At this time, RPWFE only ships within the United States.
10. How can I contact customer service?
For any inquiries, please email us at contact@rpwfe.us. Our customer service team is available Monday through Sunday, 10 a.m. to 5 p.m. EST.